Listar por tema "Sector servicios"
Mostrando ítems 1-6 de 6
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Análisis de los elementos restrictivos del IGV en la exportación de servicios: una oportunidad de mejora
(Universidad de Lima, 2019)Acceso abiertoEl presente trabajo tiene por objetivo identificar desde el punto de vista normativo los elementos restrictivos del Impuesto General a la Ventas en la exportación de servicios en el Perú, y proponer mejoras que faciliten ... -
Enfoque QFD para diseño de servicios en el sector de hotelería en Lima-Perú
(Universidad de Lima, 2021)Acceso abiertoThis research work will analyze the implementation of the QFD approach for the design of services in the hotel sector in Lima, Peru, in order to provide a new and improved delivery of this service, based on the growing ... -
Service Management Model Based on Lean Service and Systematic Layout Planning for the Improvement of Customer Satisfaction in an SME in the Restaurant Sector in Peru
(Association for Computing Machinery, 2022)Acceso restringidoThe restaurant industry is a sector of great importance in Peru, which was one of the most affected during the pandemic due to the sanitary measures that prevented its normal operation. Once these measures were diminished ... -
Service Management Model Based on Standardization, SLP and 5S to Improve the NPS in SMEs in the Service Sector
(Association for Computing Machinery, 2023)Acceso restringidoAfter the pandemic, the gastronomic industry suffered significant consequences worldwide, in addition to the sanitary complications, the sector is facing a more demanding customer every day. In the case of many companies, ... -
Los servicios complementarios como ventaja competitiva en los servicios de la industria del turismo
(Universidad de Lima, 2021)Acceso abiertoEl presente estudio tiene como objetivo determinar si la implementación de servicios complementarios es una ventaja competitiva en los servicios de la industria del turismo. Para ello se recurrió al análisis documental de ... -
The Contribution of Knowledge Management Practices for Developing Dynamic Capabilities: Exploring Routines in the Services Sector
(Routledge, 2022)Acceso restringidoThe purpose of this manuscript is to identify the contribution of knowledge management practices for developing dynamic capabilities in a service sector company. For this case study, the dataset comprised ten interviews ...